Privacy Policy

Last updated: 5 August 2026

AZIZAJ ETVIN TOY ZINI, trading as ADAMA Guesthouses Pelion (“ADAMA”, “we”, “us” or “our”), is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit www.adama-pelion.gr (the “Website”), contact us, or make an enquiry or booking.

1. Data Controller and Contact Details

The controller responsible for your personal data is:

AZIZAJ ETVIN TOY ZINI
Sole Proprietorship
Thesi Agia Paraskevi, Mouresi, Zagora-Mouresi, Magnesia, 37012, Greece
GEMI Registration Number: 136880644001
Email: info@adama-pelion.gr

For matters relating to the processing of personal data or the exercise of your rights, you may also contact our Data Protection Officer at mgagaki@12hotel.gr.

2. Personal Data We Collect

Depending on how you interact with us, we may collect:

• Contact details, such as your name, email address, telephone number and the content of your enquiry.
• Booking-related information, such as arrival and departure dates, guest details, accommodation preferences, reservation details and communications relating to your stay.
• Payment and transaction information where necessary to manage a reservation. Payment-card data are processed through the booking service and relevant payment providers, where applicable.
• Technical and usage information, such as IP address, browser and device information, pages visited, cookie identifiers and consent preferences.
• Communications sent by email, telephone, WhatsApp or social-media channels.

Please do not send special-category personal data unless it is necessary for your request. Where you provide information concerning accessibility, dietary or other special requirements, we use it only where necessary to respond to and manage your request.

3. Why We Process Your Data

Enquiries and communications

We process your data to respond to enquiries and manage customer communications, based on our legitimate interests and, where applicable, to take steps at your request before entering into a contract.

Reservations and accommodation services

We process booking and guest information to manage reservations, payments, cancellations, booking changes and accommodation services. The legal basis is performance of a contract or taking steps at your request before entering into a contract.

Legal, accounting and tax obligations

We process relevant information where necessary to comply with tax, accounting, legal and regulatory obligations.

Website security and operation

We process certain technical information where necessary to maintain the security, reliability and proper operation of the Website, based on our legitimate interests.

Analytics and advertising technologies

Where required, we use analytics, advertising and similar non-essential technologies only with your consent.

4. Online Booking

When you make a reservation through our booking engine at adamaguesthousepelion.reserve-online.net , we remain the data controller for your booking data.

The booking system is operated on our behalf by WebHotelier / Revplus Hellas S.A., which acts as a data processor for the operation of the booking engine. Booking information may include identity, contact, reservation and payment-related data necessary to complete and manage your reservation.

Please also review the privacy information available within the booking engine before submitting your data.

5. Cookies, Analytics and Advertising

We use the Hu-manity.co consent-management platform to manage cookie preferences.

We use essential technologies required for security, functionality and the operation of the Website. Where you consent, we may also use non-essential analytics, advertising and personalisation technologies.

These may include:

• Google Tag Manager;
• Google Analytics / Google tag;
• Google Ads;
• Google Maps; and
• Trustindex review widgets.

You can accept, reject or manage non-essential technologies through the cookie-consent tool available on the Website. You may change your preferences at any time through the privacy or cookie-preferences controls.

6. Social Media, Maps and Third-Party Links

The Website may contain links to Instagram, Facebook, WhatsApp, Google Maps, the booking engine and other third-party services.

When you follow a third-party link or interact with an embedded third-party service, that provider may collect and process personal data in accordance with its own privacy policy. We are not responsible for the privacy practices of third-party websites or services.

7. Who We Share Data With

We share personal data only where necessary and appropriate with:

• Web-hosting and technical-support providers, including Friktoria;
• WebHotelier / Revplus Hellas S.A. and relevant booking-service providers;
• Payment-service providers, where applicable;
• Google, where analytics, advertising or maps technologies are enabled;
• Hu-manity.co, for cookie-consent management;
• Trustindex, where review widgets are enabled;
• Professional advisers, accountants, insurers and legal advisers; and
• Public authorities or regulators where required by law.

We do not sell your personal data.

8. International Data Transfers

Some providers may process personal data outside the European Economic Area, including in the United States.

Where an international transfer takes place, we will rely on an appropriate transfer mechanism under applicable data-protection law, such as an adequacy decision, Standard Contractual Clauses or another lawful safeguard.

9. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.

• Booking, payment, tax and accounting information is retained for the period required by applicable tax, accounting and legal obligations.
• Enquiries and customer communications are retained for as long as necessary to respond to, manage and document the relevant request or relationship, unless a longer retention period is required by law.
• Cookie-related information is retained in accordance with the periods stated in your selected consent preferences.
• Data may be retained for longer where necessary to establish, exercise or defend legal claims.

10. Your Rights

Subject to applicable law, you have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request erasure of your data;
• request restriction of processing;
• request data portability;
• object to processing based on legitimate interests; and
• withdraw consent at any time, where processing is based on consent.

To exercise your rights, contact us at info@adama-pelion.gr or contact our Data Protection Officer at mgagaki@12hotel.gr.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority .

11. Security

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no system for transmitting or storing data online can be guaranteed to be completely secure.

12. Children

Our Website and booking services are not directed to children acting independently. Reservations must be made by an adult with legal capacity to enter into a contract.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with its “Last updated” date.